Customer Experience Manager - Collins Property Recruitment : Job Details

A leading Property company specialising in sourcing unoccupied properties seeks a Customer Experience Manager. The will join a passionate and driven team committed to providing exceptional customer service.About the RoleWe are looking for a Customer Experience Manager to join the team in Finchley Road, NW3 (North West London). In this role, you will be responsible for building and maintaining strong relationships with the customers, ensuring they have a positive experience at every touchpoint. You will be a key point of contact for our customers, handling enquiries, and providing expert advice.Responsibilities of the Customer Experience Manager:

• Manage all aspects of the customer journey, ensuring a smooth and positive experience.
• Respond to customer enquiries promptly and professionally via phone, email, and live chat.
• Proactively making outbound calls to follow up on leads.
• Building relationships and rapports with customers.
• Resolve customer issues efficiently and effectively, going the extra mile to ensure satisfaction.
• Build strong relationships with customers, understanding their needs and exceeding expectations.
• Provide expert advice on the company's services and offerings.
• Maintain accurate and up-to-date customer records.

Skills and Experience

• Minimum 2 years' experience in a customer service role.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to handle multiple enquiries simultaneously and prioritise effectively.
• Strong problem-solving skills and a proactive approach.
• A positive and enthusiastic attitude.
• Experience in the property industry desirable.

Benefits

• Competitive salary of £35,000 - £40,000 per annum + attractive bonus scheme based on performance.
• Opportunity to work for a growing and successful company.
• Supportive and collaborative work environment.
• Training and development opportunities.

Location

• Finchley Road, NW3 (North West London).

If you’re interested in the Customer Experience Manager position and you possess the required skill set, then apply now. Should you have any further questions contact Emma Conway at Collins Property Recruitment.Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!