Customer Implant - DS Smith : Job Details

About the role

The DS Smith Sales team are a dynamic and vibrant mix of individuals who focus on delivering the Sales strategy, goals and performance whilst working closely to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & nurture relationships with our customers, the Sales team are the face of our business and our biggest ambassadors!

We have a fabulous opportunity for a pro-active and driven individual to join as an Internal Account Manager, to support one of our biggest accounts. This would be a perfect opportunity for an ambitious, customer focused individual to come and be part of this amazing team!

Based at the customer site within a hybrid capacity, you will be working with a wide range of internal stakeholders and be the first point of contact for our customer. Using your skill and experience, you will provide real time support on product, service, or quality issues to support the relationship management between site and DS Smith. This is a customer facing role and therefore suit someone who strives for customer satisfaction, loyalty and delivering a customer experience that exceeds our customers' expectations. As a strong sales professional, you will manage the reporting at site vs the agreed KPI's, coordinate site meetings and build relationships with key points of contact at site, and project manage any new initiatives as required.

You will be site based for 3 days per week, so the ideal candidate would be located in in the Midlands area (Birmingham, Bourneville, Redditch and surrounding areas).

So, if you have experience within an account management, have the energy and proactiveness to work in in a fast-paced role and are eager for a new challenge - then we might be looking for you!

About you

Minimum requirements:

• Proven success, knowledge, and experience in an Account Management role within FMCG - packaging product experience desirable but will welcome experience in other areas
• Detail orientated and customer focused
• Ability to multi-task and prioritise
• Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
• Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
• Ability to use data to build reports for internal presentations

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Sharesave scheme
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: Hybrid, 3 days on customer site in Birmingham/Bourneville area and 2 days from home.

About us

We're DS Smith, the FTSE100 company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North America.

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.