Customer Influence Manager - B3Living : Job Details

Customer Influence ManagerBased in Broxbourne, Hertfordshire37 hours per weekPermanent, Full TimeSalary: £45,900 - £51,000We have an exciting opportunity for a Customer Influence Manager to join us on a full-time basis, working 37 hours per week.This is a key moment to work in insights and engagement for the Housing sector. Our Customer Influence Manager is here to make sure we’re listening to our customers and using their perspective to shape our decisions.It’s the perfect role for someone that loves variety, is passionate about improving things for customers, and is good at bringing insights together to see the big picture.Your remit includes all things customer voice: complaints resolution, consultation calendar and our customer survey framework.For an ambitious candidate, it’s the ideal time to join B3Living. You’ll be key in launching a new Customer Advisory Panel and a Customer Influence Strategy. Oh, and to top it off, our Complaints team are smashing it with top performance every month. So, you’ll be leading a strong team with a chance to shape the future direction of customer influence here.We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.We enjoy a benefits package that offers something for everyone, including…- Salary of £45,900 - £51,000 per annum- 27 days’ holiday per year plus bank holidays- Buy and sell holiday scheme- Cross-organisational bonus scheme- Up to 12% pension contribution- Life assurance cover- Funded health cash plan or subsidised private health insurance- Flexible and hybrid working- Enhanced family leave- Range of special leave arrangements- Car loans, cycle-to-work, and electric lease car schemePlease note, this role requires a basic DBS check, which we will pay for.The closing date for this role is 10 February 2025.We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.Other organisations may call this role Customer Insight Manager, Resident Involvement / Engagement Manager, Complaints Manager, or Customer Feedback Manager.All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.So, if you’d like to join us as a Customer Influence Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.