Customer Journey Manager - 91956 - Pontoon : Job Details

Customer Journey Manager

Duration - 6 Months

Location - Halifax / Edinburgh / Remote

Summary

My high-profile banking client is looking for a Customer Journey Managerto join their team Based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions.

We are thrilled to offer an exciting and challenging opportunity for a highly skilled and motivated Customer Journey Manager (CJM) to join our client's Cloud Integration CJM Team! As a CJM, you will be part of a dynamic team supporting the CMO Change and Tech Decom Labs. In this role, you will lead customer journey activities within your Lab/Team, which may involve working with a small team of CJMs.

Our client is a leading organisation in the banking industry, focusing on improving and developing their operational resilience capability. Their work encompasses people, process, data, and technology, making it a varied and impactful role.

This fantastic opportunity offers two positions-one enduring and the other a six-month secondment. Our client is dedicated to promoting equal opportunities and fostering a diverse and inclusive work environment. They believe that by reflecting the diversity of their customer base in their workforce, they can better understand and meet their customers' needs.

Key Responsibilities:

• Collaborate with the team and broader product team to understand, measure, and orchestrate Customer Journeys, with a particular focus on technology and integration across functions.
• Play a crucial role in interpreting insights and integrating them into prioritisation approaches and design choices.
• Evaluate the effectiveness of end-to-end customer journeys from both a customer and business perspective.
• Contribute to team stand-ups and retrospectives, actively participating in continuous improvement initiatives.
• Work closely with customers and Product Owners to ensure the successful delivery of ongoing projects.
• Stay up-to-date with industry trends and adapt personal capabilities to drive change and innovation within the team.

Essential Skills:

• Strong experience and ability to independently analyse data using predetermined tools, methods, and formats to drive problem-solving and provide meaningful outputs.
• Comfortable with embracing uncertainty and adapting to changing circumstances, continually evolving thinking and upskilling.
• Proficiency in Agile methodologies and familiarity with Agile processes such as Backlog Refinement, Retrospective, and Sprint Review.
• Demonstrated ability to collaborate with senior stakeholders and partners, building and maintaining long-term relationships.
• Experience leading a small team of CJMs, providing coaching and mentoring support.

Desirable Attributes:

• Passion for analysis and a knack for applying analysis techniques to drive beneficial outcomes.
• Background in infrastructure or technology change.
• Strong understanding of systems thinking and a desire to promote it within the team.

If you are looking for a new and evolving challenge in a growing field, this is the perfect opportunity for you! Our client commits to supporting personal development and provides a collaborative environment where learning and sharing best practises are encouraged.

Don't miss out on joining an industry-leading organisation! Apply now to be considered for the position of Customer Journey Manager.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.