Customer Journey Manager - FinTech - Blue Pelican : Job Details

Join us as a Customer Journey Manager – £40-50k

Attention: Are you passionate about delivering exceptional customer experiences? Do you thrive in a role where you can directly influence the way a company serves its customers? If so, we want YOU to join our team!

Interest: As a Customer Journey Manager, you will become the voice of the customer, working closely with sales, marketing, and technology teams to ensure the customer’s needs are understood, prioritized, and integrated into every business function. This is your opportunity to play a key role in shaping customer journeys and driving impactful improvements across the business!

Desire: In this role, you will:

• Champion the customer’s needs, ensuring they are at the heart of everything we do.
• Collaborate with cross-functional teams, aligning processes and strategies across departments.
• Map end-to-end customer journeys, identifying areas for optimization and creating effective strategies to enhance engagement.
• Drive real change through customer insights and process improvements that elevate the customer experience and business efficiency.

Action: Ready to make a lasting impact? If you have experience in Customer Experience, Business Analysis, or a related field, and are ready to take your career to the next level, apply now!

Ideal Candidate:

• Proven experience in a Customer Experience or Business Analyst role
• Strong skills in customer journey mapping and contact strategy development
• Excellent communication and stakeholder management abilities
• Analytical mindset with a passion for driving actionable insights
• A proactive problem-solver with a self-starter attitude

Take the next step in your career and be a part of something exciting!

Apply Now!

TO APPLY

If you think you’ve got what it takes, you can share your Linkedin profile or email me a CV – it doesn’t have to be up to date, we can work on that once you decide you want to take this forward.

Or, for a chat and more information please contact me on:

Max Tullis-TurnerPractice Lead, DigitalBlue [email protected] m