Customer Logistics Administrator - Molton Brown Limited : Job Details

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

The Role:

We are seeking a dynamic Customer Logistics Administrator to join our team on an 8-month fixed-term contract, with an immediate or ASAP start. You will manage order entries for all B2B divisions, interacting with internal and external customers via email and telephone to provide prompt, accurate, and courteous responses. Your responsibilities will include full management of processing orders within customer SLA, liaising with the warehouse on delivery and packing requirements, and producing and sending proforma invoices, credits, and debits to customers as needed.

You will also gain knowledge to support other team members, process new account openings, update customer order forms, ensure accurate pricing within the SAP system, and handle returns. Additionally, you will confidently address new account queries and complete set-ups from start to finish.

What You Will Do:

• Order entry within the SAP system, demonstrating a strong ability to multitask and prioritize.
• Assist with all aspects of B2B account management, including order tracking, product support, and returns.
• Exhibit strong communication skills both internally and externally, ensuring seamless interactions.
• Provide support to the rest of the Customer Logistics Team as needed.

What You Will Need:

• Minimum GCSE and A-level education.
• At least 2 years of customer service experience and familiarity with B2B sales.
• Ability to prioritize workload, deliver on deadlines, and build strong relationships. Accuracy and attention to detail are essential.
• SAP knowledge is desired but not essential; proficiency in Microsoft applications is required.
• Strong internal and external communication skills with excellent English language proficiency.

How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.