Customer Onboarding Co-Ordinator - TH Recruitment : Job Details

At VPK we pride ourselves on our contribution to a sustainable future by the packaging products we produce. We have an exciting opportunity for a Customer Onboarding Coordinator to join the family at our head office in Desborough - a role we internally call an NPD Coordinator. Your meticulous approach will play a pivotal role in ensuring our customers receive a fantastic service.

The role plays a pivotal part in our customer journey, owning the process of administering new customer orders, account set up and overseeing first orders being successfully manufactured.

Duties

• Collate all information for incoming project briefs from customers/internal stakeholders.
• Input new product briefs onto company systems and coordinate structural and artwork processes.
• Project manage new product briefs from sales to production.
• Ensure all steps of the process are completed in a timely manner, feeding back progress to customer/internal stakeholders via verbal and written format.
• Quotations sent to the relevant customers in a timely manner.
• Management of outstanding enquiries and closure of redundant configurations.
• Communicating to the Customer Service Department old materials to be made obsolete as new materials are raised.
• Working to customer launch dates, seek necessary structural/graphics approvals from the customer and manage the order and delivery of formes and stereos to sites.

Skills/experience required

• Essential to have strong administrative/customer focused experience in a manufacturing or packaging environment.
• Ability and confidence to clearly communicate in written and verbal format with internal staff, customers and external suppliers.
• Highly motivated and flexible to deal with constantly changing demands with a fast-paced manufacturing environment.
• Competent user of Microsoft Office applications.
• Team player willing to drive other staff in delivering the customer’s requirements.

The benefits

• 33 days holiday (inclusive of bank holidays)
• Individual healthcare cash plan, including cash back on key medical costs, retail discount and 24/7 Employee Assistance services
• Ongoing training and development
• Pension scheme
• Company sick pay scheme

About VPK

VPK is an international packaging supplier with more than 6,400 employees in 70 locations across 20 countries. Our products are manufactured to order for many blue-chip companies within the food and manufacturing sectors which makes VPK one of the packaging industry leaders.

Our employees’ passion for the job is our company’s biggest asset, because we believe that true innovation always starts from within. The development and welfare of our employees is key to the ongoing success of our business.