Customer Relations Executive - Recruit4staff : Job Details

Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Relations Executive  to work based in the Lancashire and Yorkshire area. 

For the successful Customer Relations Executive our client is offering:

• Salary up to £28,000 per annum
• 8:30am to 5:00pm Monday to Friday
• Permanent Position
• Benefits: Company Car, Holidays, Pension

The role - Customer Relations Executive  :-

• Visit customers in the field / to their site for management of their enquiries and complaints
• Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship
• Ability to manage a workload through a CRM system
• Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion
• Engage in contractual matters and negotiation of rates where applicable

What our client is looking for in a Customer Relations Executive : -

• Experience in a customer service role - ESSENTIAL
• Customer relations and complaint management experience - ESSENTIAL
• End to End Complaint Resolution - ESSENTIAL
• Excellent communication, inter-personal analytical and Microsoft skills
• A full driving licence and flexibility to travel for meetings/training/site visits - ESSENTIAL
• Minimum 1-year experience within retentions - PREFERRED 

Key skills or similar Job titles: Customer Relations Manager, Customer Retention Manager

Commutable From: Birmingham, West Midlands, Leicestershire, Coventry, Wolverhampton

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.