Customer Relations Manager - Sytner Group : Job Details

Porsche Centre Chester are looking to recruit an experienced and successful Service Reception Manager to oversee the department.

Reporting in to the Head of Aftersales, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.

About You

This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. Please note, Porsche brand experience is preferred for this role but not essential.

The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach the Service Advisor Team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of clients.

You will need to be a leader of people and an ambassador for the brand and dealer group.

You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the client at the heart of everything you do in this rapidly growing department.

Your communication skills will be outstanding as you and your team are the bridge between the client and the service department.

You will also need a proven track record in customer experience/satisfaction measures.

Candidates will also need demonstrate a stable career path, a "can do" attitude and be willing to work shoulder to shoulder with their team.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.