Job Location : Woking, UK
The starting salary for this role is £40,296 per annum for working 36 hours per week.
This is a 12-month fixed term contract/ secondment opportunity.
If you'd like to be part of a team that makes a tangible difference to the communities we support, and you enjoy the challenges and rewards of empowering families to feel heard, then we have a great opportunity waiting for you in our Customer Relations Team.
Rewards and Benefits
The teamOur aim is to promote good working practice and deliver continuous improvement for our children and families. We work with young people and their families or carers to resolve concerns about the support they receive from children's social care and education services.
We appropriately challenge and are professionally curious. We not only listen to families but work with them to identify areas that may need improvement and share this intelligence with Practitioners and Senior Leaders to affect change.
Together we are working to:Support families to navigate the complaint process and empower them to feel heardIdentify themes and trends arising from complaints and concernsReport and share case studies and data compilation reflecting these same themes and trends to improve frontline services for children and young people in Surrey
Your roleAs a Customer Relations Officer you'll play a pivotal role in the team, managing a diverse caseload of complaints and contacts. Your day-to-day responsibilities will include addressing escalation requests, supporting colleagues in responding to concerns, and identifying emerging trends and themes.
Collaborating closely with the Assistant Customer Relations Manager, you'll contribute to independent investigations and outcome reporting, ensuring that we provide value for money. Additionally, you'll liaise with County Councillors, Members of Parliament, Ofsted, and the Local Government Ombudsman to promote effective communication and resolution.
What we're looking for..An outstanding communicator who can engage confidently, sensitively, and courteously, both verbally and in writing. Given the nature of our work, experience in handling difficult situations is essential. You should be comfortable working at a fast pace to meet time-critical deadlines while maintaining a high level of effectiveness.
Here are the qualities, skills & experiences we are looking for in our Customer Relations Officer:
This is a complex and challenging area of work, but the impact we have is significant. Join our team and help us create positive change for those who need it most.
Please note, the contractual location for this role is currently Quadrant Court, however it is our intention to move within the local area to Victoria Gate in Central Woking later this year.
The job advert closes at 23:59 on 7th July 2024 with interviews to follow.
An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.
Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Salary : 40296 - 40296
Apply Now!