Customer Relationship Assistant - Elis UK Limited : Job Details

Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

About the Role:

We currently have an exciting opportunity for a Customer Relationship Assistant to join our team based in Rainhill. You will provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis and our customers.

We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.

• Manage and respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and efficiently. Acting as a dedicated point of contact for any at risk customers.
• Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner.
• Provide subject matter advice, support and training as required.
• Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager.
• Co-ordination and support Account Manager with contractual paperwork in line with company processes.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.

• Excellent communication skills both verbal and written.
• Excellent working knowledge of Microsoft Office, excel & Dynamics.
• Customer and solution focused.
• Management skills.
• Good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team.

We offer a salary of £24,000 and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.