Customer Representative Agent - Vermelo RPO : Job Details

As a Customer Representative, you will provide quotations for New Business and provide general customer service. We are looking for someone who is hard-working, collaborative, and dedicated.

It's a fast-paced environment, so you'll be the kind of person who thrives on busy days, converting leads, upselling, and working to targets.

The full-time working hours are 37.5 hours per week. We'll need you to be available Monday to Friday 9 am- 6 pm. Typically if you are opting for full-time hours, you'll work a 7.5-hour shift with an unpaid lunch break and then one in three Saturdays between 9 am-1 pm (when you work a Saturday, you'll get the time off in lieu).

About the role

• You'll speak to potential customers over the telephone, generating new business sales and helping them renew their existing policies.
• Sharing your knowledge of our insurance products and giving interested customers real reasons to buy.
• Identifying opportunities to offer additional products and services.

You will:

• Be a strong communicator with the ability to adapt your style to each customer.
• Enjoy working to and exceeding performance targets
• Be energetic and have a positive approach to problem-solving.
• You will need to be able to understand customers' needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• You must here self-motivated, driven, and resilient to meet and exceed your performance targets.

What's in it for you?

• Fully paid and remote training and support provided
• 25 days annual leave plus Bank Holidays and the ability to buy an additional three days of holiday
• A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more;
• Life Assurance 4x annual salary
• A structured pathway to learning and develop
• Employee referral scheme