Customer Returns Administrator - Synergy Plus Recruitment Ltd : Job Details

Customer Returns Administrator

Location: Milton KeynesSalary: £11.50 per hour

Monday to Friday from 9.00 - 17.00

Eager to build a career in Customer Service, if yes, we’d love to hear from you!

We are on the lookout for a Customer Returns Administrator to join our client within the Milton Keynes area.

This Customer Returns Administrator role is ideal for an organised and detail-oriented individual who thrives in a fast-paced environment. You will handle first-line enquiries for the Returns Department, ensuring efficient processing and coordination of all returned products, and supporting a smooth workflow across departments.

What’s on Offer:

• 30 days of annual leave plus an additional day for your birthday
• Friendly, supportive team environment
• Opportunities for growth and professional development
• Company pension scheme and free on-site parking
• Employee discounts, social events, and team-building activities

Duties and Responsibilities for a Customer Returns Administrator:

• Manage and log customer returns, ensuring quick and accurate updates to the database
• Inspect returned goods and process credits promptly
• Liaise with couriers to address any claims for damaged or lost items, ensuring credit recovery
• Collaborate with Finance and Customer Service teams for timely processing
• Raise credit notes and invoices as necessary
• Book collections for repairs and manage logistics with suppliers
• Communicate regularly with clients to provide updates on returns and claims
• Ensure compliance with Health & Safety, Environmental, and Data Protection policies
• Manage chargebacks, return requests, and claims on platforms like eBay and Amazon

Experience Required for a Customer Returns Administrator:

• Excellent organisational skills with strong attention to detail
• Ability to manage multiple tasks with a proactive approach
• Great administrative skills and understanding of data entry
• Strong customer service skills with smooth complaint-handling abilities
• Great communication skills, both written and verbal

Ready to take the next step?Interested in learning more about this Customer Returns Administrator role? Apply now at Synergy Plus Recruitment!