Customer Service & Admin Assistant - Temporary to Permanent - Carlton Recruitment : Job Details

Customer Service & Admin Assistant - Temporary to Permanent

Wallington area

£13.30 per hour / £25,000-£27,000

Full-Time Permanent

Office Based

8:30am-5pm

Are you experienced in delivering high-quality customer support? We have an exciting opportunity for a Customer Service & Admin Assistant to assist a busy family-run company.

Essentials:

• Excellent communication and customer service skills
• Effective problem-solving skills
• Able to deal positively with challenging customers
• Highly organised
• Experience using JobLogic Software (preferable, training will be provided)

Key Responsibilities:

• Answering calls in a professional manner, logging jobs using the clients JobLogic system accurately and following all in-house procedures to provide the customer with the best possible experience.
• Make outbound calls to tenants from tasks to book in maintenance works.
• Manage the diary for each engineer and where possible, allocate work within close proximity to other jobs booked in each day to ensure smooth diary schedules.
• Participate positively in team meetings and communicate effectively with colleagues to achieve required service levels.
• Be prepared to learn and have a good geographical understanding of the areas we operate in to ensure efficient diary management for the engineers.

Know someone on the job hunt? Refer them to Carlton Recruitment! If we successfully place them and they complete their 3-month probation, you’ll snag a £100 retail voucher as a thank you! ?? *Please note we will double check they have not already applied themselves or are on our books already*

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.