Customer Service Admin - High Wycombe - Permanent - £20,000 to £23,000 per annum! - Reed : Job Details

Customer Service Admin - High Wycombe - Permanent - £20,000 to £23,000 per annum!

A great opportunity has arisen for a Customer Service Admin to join an established and growing leader in their industry based in High Wycombe. This role would suit a bright and motivated individual that has had previous experience within a Customer Services or Client Services role and has strong CRM system skills and is used to working in a busy environment.

Working hours are Monday to Friday 09:00 - 17:00 with half hour unpaid lunch. Free parking onsite!!

Main duties:

• Answering and responding to incoming phone calls and emails
• Order processing and sales administration
• Producing and issuing quotations for systems, providing these to designers, architects, direct customers and consumers
• Processing of goods return requests from customers and their credits
• Respond to customer queries with solutions, including complaint resolution
• Providing high quality accurate reports (daily, weekly, monthly)
• Keeping the CRM System up to date with all notes from phone calls and emails sent to and received from customers as defined in company processes
• Liaising with other departments to provide seamless customer service
• Assisting and supporting the internal and external sales teams

Key requirements:

• Minimum 3 years previous experience in a Customer Service or Client Services position
• Computer literate with strong working knowledge of Microsoft Outlook, Word and Excel is required
• Previous use of a CRM System (Customer Relationship Management) is required
• Complaint resolution experience
• Previous experience of processing export orders would be beneficial, but not essential as training would be provided.
• Strong customer service skills and the ability to interact confidently with customers and colleagues

If this sounds like the role for you then please don't delay and apply today!!