Customer Service / Admin - Pertemps Scotland : Job Details

Location: Manchester, M29 7JYPosition: Customer Service / Administrative AssistantType: Temporary to PermanentSalary: £13.22 per hourWorking Hours: Monday - Friday, 8:00 AM - 5:00 PM (1-hour unpaid lunch break)________________________________________About the Role:Are you an organized, customer-focused individual with a passion for delivering excellent service? We are looking for a dedicated Customer Service / Administrative Assistant to join our team in Manchester on a temporary basis, with the potential to become a permanent role for the right candidate.Key Responsibilities:• Inbound Call Handling: Answer and manage a high volume of inbound customer calls, providing prompt and professional assistance.• CRM Management: Accurately log all customer interactions and updates into the CRM system, ensuring records are maintained and up-to-date.• Appointment Scheduling: Arrange and confirm appointments, coordinating with customers and internal teams to ensure smooth scheduling.• Administrative Support: Perform a range of administrative tasks, including data entry, filing, and maintaining office supplies.• Issue Resolution: Address customer inquiries and resolve any issues or concerns efficiently, escalating to relevant departments when necessary.• Documentation: Prepare and process documents, ensuring compliance with company policies and procedures.• Team Collaboration: Work closely with other departments to support overall office operations and customer service goals.About You:• Customer-Oriented: Strong interpersonal skills with a friendly, helpful demeanor.• Organized: Excellent organizational skills with the ability to multitask and prioritize workload effectively.• Tech-Savvy: Proficient in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).• Detail-Oriented: High level of accuracy in handling data and documentation.• Reliable: A dependable team player with a strong work ethic.What We Offer:• Competitive hourly rate of £13.22.• Opportunity to secure a permanent position based on performance.• Supportive work environment with opportunities for growth and development.If you’re ready to take on a new challenge and make a positive impact in our team, we’d love to hear from you!