Customer Service Admin - Focus Resourcing : Job Details

Customer Service Coordinator required to join a busy, fast-moving team, focused on handling engineers' queries and issues, scheduling works to be carried out, in what is a fast-paced environment. The salary will be £24,000.

Hours of work will alternate each week, 8:00am - 4:00pm OR 12:00pm - 8:00pm.5 days on 3 days off, rolling Monday through to Sunday.

This role requires an individual who is organised, with strong communication skills, and not someone easily phased.

Duties:

• Answering incoming calls, resolving Engineers queries and issues
• Making outbound calls to chase and schedule engineers work
• Liaising with customers at site to arrange engineers works and to provide updates
• Follow company protocol in resolving all issues
• Collating information for invoices
• Scheduling engineers works
• Working to strict SLA's and KPI's

Benefits:

• Salary£24,000
• Life Insurance
• Company pension
• Free parking
• On-site parking

Experience:

• Previous customer service, scheduling, coordinator experience is beneficial
• Able to prioritise workloads
• Proactive working approach
• Customer focused
• Ability to work in what can be high pressure environment

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.