Customer Service Administrator - 6 Month FTC - Office Angels : Job Details

Customer Service Administrator - 6 Month FTC (HYBRID)

Guildford- Central

£23,500 plus 24 days holiday +BH, Net zero pension scheme, Bonus Scheme, Monthly Social events, Hybrid working flexibility (3 days in the office) Cycle to Work Scheme, Staff discounts, Employee Assistance Program

Monday Friday (9AM - 5PM)

Start date: ASAP!

Overview:

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, collaborative environment?

If so, we have the perfect opportunity for you!

Our client, who is a global organisation based in Guildford is seeking a Customer Service Administrator to join their friendly team on a fixed term period of 6 months.

In this role, you'll be at the forefront of our customer on-boarding journey, ensuring the smooth implementation of our products to new customers.

Your excellent communication skills and proactive approach will be instrumental in scheduling pre and post-implementation product training sessions, providing unparalleled support to our valued customers.

What You'll Do:

• Serve as the primary point of contact for customers, facilitating discussions and arranging training sessions via email and telephone.
• Coordinate training schedules, explain implementation processes, and manage attendee requirements, issuing welcome packs to ensure a seamless experience.
• Liaise with internal trainers, booking sessions based on location and availability to meet customer needs.
• Input and manage customer orders on our internal CRM systems with accuracy and efficiency.
• Collaborate with cross-functional teams to streamline the implementation process and address any customer concerns or inquiries.

What You'll Bring:

• Previous customer service experience customer service and communication skills, with a genuine passion for delivering excellence.
• Previous administration experience
• A positive, can-do attitude, and the ability to remain calm and composed in high-pressure situations.
• An understanding or experience in the care sector would be advantageous.
• Proficiency in CRM systems (desired)

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Annie Hollidge for more information on the role on /

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