Customer Service Administrator / Engagement Officer - AWD online : Job Details

Customer Service Administrator / Engagement Officer with previous experience of working in a Customer Service environment, who enjoys building customer and colleague relationships, with excellent communication and administration skills is required for a well-established housing association based in Evesham, Worcestershire.

SALARY: £30,957 per annum + Excellent Benefits (see below)

LOCATION: Hybrid working from the office inEvesham, Worcestershire (WR11) and from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Engagement Officer with previous experience of working in a Customer Service environment, who enjoys building customer and colleague relationships, with excellent communication and administration skills.

Working as the Customer Service Administrator / Engagement Officer you will work closely with the Customer Engagement Manager to assist with the effective delivery of organisational frameworks, in line with regulatory requirements.

As the Customer Service Administrator / Engagement Officer you will support the Customer Scrutiny Panel to ensure they are able to carry out effective scrutiny and positively influence service delivery. You will be a key contributor to a culture whereby customer influence is a key part of all service delivery, decision making and innovation, building a strong engaged customer base.

DUTIES

Your duties as a Customer Service Administrator / Engagement Officer will include:

• Encourage colleague interactions within both the scrutiny and feedback process

• Ensure a platform for feedback from customers in a way which hold colleagues accountable for listening and implementing ideas where appropriate

• To build a strong Engaged Customer base

• Administer formal and informal meetings to include organising an accurate agenda, producing comprehensive and accurate notes and action plans

• Understand and promote the benefits of customer voice

• Create and promote innovative and effective engagement opportunities for customers to be heard and have influence

• Ensure all influence is captured, communicated and actions monitored until completion

• Establish organisational priorities to create and deliver an annual engagement calendar, allowing customers to have a say in all major operational projects

• Record and monitor engagement and report back to the Customer Engagement Manager

• Work with the Communications team to ensure that customers are regularly kept up to date with how they have influenced services

• Effectively manage agreed budgets, in accordance with policy and procedure, ensuring value for money and maximising efficiency

ABOUT THE ORGANISATION

The organisation is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. They are proud of their people and what they achieve, making a positive impact on lives every day.

The organisation needs high performing people at all levels who can champion their culture, live their values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. they strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

The organisation is committed to creating an inclusive culture that celebrates the diversity throughout their teams and in the communities they serve.

CANDIDATE REQUIREMENTS

Essential

• Working as part of a team in a Customer Service environment

• Self-motivated with the ability to promote positivity, enthusiasm and inclusivity

• Creative and innovative

• Report and/or essay writing

• Ability to build customer and colleague relationships, committed to providing opportunities for customers to have their say

• Excellent written and verbal communication skills with strong presentation skills

• IT literate - Microsoft Office software

BENEFITS

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps
• Online discount with a number of retail shops, supermarkets, cinema, insurance, and holiday companies
• Funded training and sponsored qualifications
• 2 days paid volunteering leave per year

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13006

Full-Time, Permanent Customer Service and Administration Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

AWD-IN-SPJ