Customer Service Administrator - Reed : Job Details

Reed have partnered with a family run company based in Warmley, South Glos to recruit a Customer Service Administrator on a full time, permanent basis.

The Customer Service Administrator will be motivated, organised and dedicated to delivering an outstanding customer experience from the start.

Demonstrating a keen attention to detail you will be working as part of a team, making and receiving calls, to book in appointments for engineers to attend faults/ defect works for a diverse range of customers and Builders in the South West region.

Hours: 37.5 hours per week, Monday – Friday, on a rota with the other team between the operating hours of 8 and 5.30.

Duties:

•              Receiving inbound calls regarding a range of general enquiries including the booking in of works and providing updates

•              Logging jobs accurately on CRM including sending text messages via the system

•              Checking of internal dashboards daily, ensuring the information is accurate and up to date along with any client specific spreadsheets as necessary

•              Liaising with engineers, providing relevant information to them to ensure the job can be completed first time and within the service level requirements

•              Ordering of parts as required

•              Preparing quotations for clients and customers as and when required

•              Actively promoting range of products when booking in appointments

•              Dealing with customer/ client complaints giving a first call resolution at all times and escalate in line with company procedure

•              Attend management review meetings as and when required

•              Adhering to company principles and values

About you:

•              Strong Customer Focus ensuring always do the right thing for the customer

•              Previous experience in a customer focused environment and dealing with high volumes of calls both inbound and outbound

•              Demonstrable experience of working within a structured process

•              Excellent IT Skills (MS Word, Excel and Outlook)

•              The ability to work well as part of a team and individually

•              Have a can do attitude.