Customer Service Administrator - Board24 Ltd : Job Details

Job Title: Customer Service Administrator

Location: Coalville

Salary: £24,000 per year

Job type: Full Time - Permanent.

Job description:

Due to ongoing growth, we are looking for an experienced Customer Service Administrator to join our sales team.

What will you get:

• 25 days holiday plus 8 bank holidays
• Company Pension
• Death in service benefit
• Company sick pay
• Enhanced maternity/paternity/adoption provision
• Employee referral scheme
• Wellness programmes
• Free onsite parking

What we are looking for:

You will be customer focused with strong attention to detail, good communication skills and the ability to build good working relationships with our highly valued customers. Experience with Microsoft Word and Excel would be a distinct advantage.

What you will need:

• Strong communication and problem-solving skills
• An exceptional eye for detail
• The ability to work well under pressure
• An aptitude to effectively plan and deliver completion of tasks
• Ability to build an effective working relationship with the customer base
• Good IT Skills including Microsoft Word and Excel

What you’ll be doing:

• Accurate order input
• Efficient processing of customer issues and query resolution by liaising with other departments
• Booking deliveries with customers
• Effective planning of finished goods to maximise load fill
• Supporting the Despatch team with booking deliveries

More about us:

Operating across three locations in England and Scotland, Board24 have been manufacturing corrugated sheet board for over 30 years. Our corrugated board is 100% recyclable, 100% biodegradable and made from 90% recycled or recovered paper ensuring our products are recyclable and sustainable. As an industry-leading sheet board manufacturer, we are always looking for better ways of doing things and lead the way for recycled cardboard innovation.

Our vision is simple: to consistently deliver corrugated sheet-board solutions to suit individual needs, to provide unrivalled customer service and quality, to take care of our people, our customers and our local community.

Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.