Customer Service Administrator - Pertemps Dudley Industrial : Job Details

Are you an organised and customer-focused individual looking to join a dynamic team? Pertemps are recruiting on behalf of a leading plastic components manufacturer in the heart of the Black Country.Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person.
• Processing orders, manage customer accounts, and maintain accurate records.
• Collaborate with production and sales teams to ensure timely order fulfilment.
• Assist in resolving customer issues and complaints efficiently and professionally.
• Utilising Microsoft Office Packages: Word, Excel, Outlook.
• Confident communicating via telephone, email, and face-to-face.
• Liaising with other teams within the company to ensure timely order fulfilment.

Successful candidate will have:

• Strong attention to detail.
• Experience in a customer service or administrative role.
• Strong knowledge of Microsoft Office packages; Word, Excel, Outlook.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise workloads in a fast-paced environment to ensure all workloads are completed in a timely manner.

Hours of work: Monday to Friday 7am to 4pm (early finish on a Friday)Hourly Pay: £12ph