Customer Service Administrator - Reed : Job Details

What is the job of a Customer Support Representative:

I’m partnered with a huge organisation that is looking find a Customer Support Representative, to help maintain a high quality of customer service!

This business is looking for a new Customer Support Representative to become a great problem resolver and to help complete customer needs to a high standard. This business will train you to a high competent standard to ensure your skills are maximised

Day-to-day of the role for the Customer Support Representative:

• Dealing with customer requirements via verbal and written communication
• Understanding the full enquiry of the customer then dealing with this in an appropriate manner
• Carry out full responses to ensure the customer is satisfied
• Have a reactive and polite ethic when dealing with all customers
• Dealing with unhappy customers to help resolve and retain business

Required skills and qualifications for the Customer Support Representative:

• A good capability of typing out responses and dealing with customers over the phone
• Excellent telephone manner
• A basic understanding of computers/IT, being able to type efficiently
• GCSE or equivalent to in English
• Previous customer service experienced is required

Benefits and additional information:

• Salary £26,000
• On-site parking
• 26 days annual leave plus bank holidays
• Mon-Fri (9am-5pm) hybrid
• Full-time permanent
• Career development and growth