Customer Service Administrator - Reed : Job Details

Customer Service Administrator

Are you passionate about delivering exceptional customer service and looking for a dynamic role in a leading company? Do you have extensive experience handling high-volume inbound calls? This is the role for you! 

• Location: Chester Business Park
• Job Type: Full-time
• Salary: £24,000

Join our dedicated Customer Service team at a leading company where quality and exceptional customer experience are at the heart of what we do. As a Customer Service Administrator, you will be instrumental in delivering first-class service through multiple channels, including telephone, email, and Salesforce.

Imagine being part of a team that values your skills and offers opportunities for professional growth. You’ll be responsible for processing customer orders, handling enquiries, and ensuring first-time resolution of all customer queries. Stay updated with product knowledge through regular training sessions and collaborate with internal and external departments to ensure smooth operations.

This role requires a focus on processing customer orders, handling enquiries, and ensuring first-time resolution of all customer queries while adhering to departmental KPIs.

Day to Day of the role:

• Process customer orders efficiently, including entry of serial products and accessory orders, ensuring a smooth workflow.
• Provide advice and investigate customer queries, escalating when necessary to guarantee an exceptional customer experience.
• Stay up to date with product knowledge through regular training sessions.
• Liaise with internal and external departments regarding stock, deliveries, and dispatch of orders, including special requests.
• Identify urgent, late, or problematic orders and flag potential customer complaints or product concerns using Salesforce CRM.
• Support the Customer Service team and Account Managers with orders and queries, taking direction from the Customer Service Manager as needed.
• Identify potential sales opportunities and communicate these to the sales team.
• Strive for first-time resolution of issues to ensure customer satisfaction in line with company policy.
• Represent the company as a market leader and always maintain a professional image.
• Work within the Company’s Quality System and Health & Safety Policy, seeking to enhance procedures where possible.

Required Skills & Qualifications:

• Proficiency in IT skills, particularly MS Office.
• Experience with Salesforce is desirable.
• Excellent call handling abilities.
• Ability to remain composed and maintain a positive attitude under customer pressure.
• Previous customer service experience is essential.
• Knowledge of audiology and/or hearing aid production is desirable but not essential.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• The chance to be part of a company that values quality and customer satisfaction.

Don’t miss this opportunity to advance your career! Apply now to become a key player in our team and help us maintain our reputation as a market leader.