Customer Service Administrator - Reed : Job Details

We are currently recruiting on behalf of our key client based in Huddersfield who are looking for a temporary Customer Service Administrator (opportunity to go permanent for the right candidate) - immediate start.

Hours of work 37.5 – Monday to Friday 9.00 a.m. - 5.30 p.m.

The successful candidate will be the interface between customers and the company, ensuring accurate information is provided regarding orders pre- and post-delivery.

Day to day of the role:

• Input and upload manually placed orders accurately into the planning system 
• Negotiate with customers to arrange suitable delivery dates and times when necessary.
• Perform reconciliation duties depending on customer requirements.
• Update the planning system with details to ensure correct site planning.
• Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
• Regularly contact customers to close out outstanding SIN issues and update the planning system.
• Answer the customer helpline and respond to requests for information regarding deliveries.
• Handle customer queries, such as providing Proof of Delivery (POD) documents.
• Log customer complaints in the system and escalate to the appropriate party.
• Manage responses to customer complaints within agreed timelines.
• Log KPI information for management reports.
• Collate data on additional costs incurred per customer for monthly charging.
• Support the smooth running of the shift with various administrative tasks.
• Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.

Required Skills:

• Experience in Customer Services.
• Ability to work to deadlines and manage time effectively.
• Professional and helpful attitude towards customers, colleagues, and the public.
• Strong organisational and communication skills.
• Immediately available

Benefits:-

• On site car parking
• Competitive hourly rate £13 plus Reed benefits

If you are ready to hit the ground running and make an impact, please apply today!