Customer Service Administrator - Macildowie Recruitment and Retention : Job Details

Customer Service Administrator Vacancy

About the Role:Our client, a well-established company in the consumer electronics sector, is looking to recruit a dedicated and customer-focused individual to join their team as a Customer Service Advisor. This is an excellent opportunity to work in a fast-paced environment where delivering exceptional customer service is a key priority.

Key Responsibilities:

• Provide outstanding customer service via telephone, email, and live chat
• Handle product enquiries, order updates, and technical support queries
• Manage returns, exchanges, and refunds in accordance with company policies
• Resolve customer complaints in a professional manner, ensuring timely resolutions
• Liaise with internal teams, such as sales and logistics, to ensure smooth order fulfilment
• Maintain a comprehensive knowledge of the company's product range and services to effectively assist customers

The Ideal Candidate:

• Proven experience in a customer service role, ideally within e-commerce
• Excellent communication skills, both verbal and written
• Ability to manage multiple tasks in a busy, high-volume environment
• A positive, proactive approach to problem-solving
• Familiarity with CRM systems or other customer service software is advantageous

What's on Offer:

• Competitive salary and benefits package
• A supportive and collaborative working environment
• Opportunities for career progression and development
• Staff discounts on products

How to Apply:If you are passionate about delivering excellent customer service and seeking a new challenge, please submit your CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.