Customer Service Administrator - PLACR RECRUITMENT LTD : Job Details

My client is looking for a dynamic and innovative candidate to join their rapidly growing company. They are looking for a Customer Service Administrator twho wants to grow with the company. This is an ideal opportunity to join a growing company and develop your career progression.

The Role: Customer Service Administrator

The Hours: Monday - Friday 09:00 - 17:30

Location: Ashington (Must be able to drive)

Salary: £23,000 - £24,000

Job role

• Administration of Import/Export documents and procedures
• Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.
• Administration across a range of key projects, including stock holding and distribution, courier development and other on-site projects.
• Invoice & Query checking across a range of domestic & international couriers and pallet carriers.
• Ordering of Stationery and staff supplies.
• Daily paperwork & archiving.
• Working closely and liaising with Senior Managers and other key members of staff.
• Maintaining the best possible services.
• Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.
• Ad-Hoc commercial and office administration roles as required.
• All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.
• Managing daily post & internal mail.
• Any other duties as required.

Candidate requirements:

• Experience of Import/Export and customs procedures desirable.
• GCSE Maths and English (A-C Grade of Above) or equivalent
• Basic skills in Microsoft Office
• Ability to work as part of a team
• Positive can-do attitude with a hard work ethic
• Communicate clearly, professionally and concisely.
• Organisation and timing
• Ability to work under pressure
• Customer-orientated

Benefits

In addition to the competitive base salary and uncapped bonus potential, we offer the following benefits:

• 20 days of holiday
• Company pension
• On-site parking