Customer Service Administrator - Oyster Recruitment Limited : Job Details

Our client is currently seeking a Customer Service Administrator to manage order processing and be a key contact for customers.

This Customer Service Administrator position is fast paced, requiring a proactive approach, strong attention to detail and the ability to manage multiple tasks with precision. Proficiency in SAP, ideally SAP S4 Hana and an ability to quickly learn new systems is essential.

This position is a hybrid role, with 2 days spent at the Bournemouth office and 3 days working from home.

Benefits

• 25 days holiday plus Bank holidays
• Private Medical Insurance
• Free onsite car park
• Pension scheme
• Income Protection
• Wellbeing program
• Cycle to work scheme

Key Responsibilities

• Respond promptly to inquiries via phone and email
• Process orders accurately using SAP and Microsoft Office applications while maintaining up-to-date customer records
• Liaise with Supply Planning and warehouses to ensure timely and complete deliveries that meet customer expectations
• Check customer orders to ensure that’s the correct products and quantities are delivered
• Assist with import and export orders and transport associated paperwork
• Assist in investigating and resolving customer debit notes
• Support with month end process

Key Requirements

• Previous experience in a customer service role
• Proficiency in SAP, with SAP S4 Hana experience being a plus, as well as in Microsoft Office (Word, Excel, Outlook)
• A passion for helping others and the ability to quickly build strong relationships
• Strong analytical skills, with a proactive mindset for problem-solving
• Excellent verbal and written communication abilities
• High attention to detail and a commitment to accuracy
• Experience in the FMCG/food sector is a plus

If you are looking for an opportunity to work for a company who really do value their staff and would like to know more, please apply now!