Customer Service Administrator - Deyongs Ltd : Job Details

A highly motivated Customer Service Administrator is sought by a dynamic company to support their growing team. The successful candidate will be responsible for delivering outstanding service to customers, processing orders, and managing administrative tasks, ensuring a seamless customer experience.

Deyongs Ltd is a local family business based in Hemel Hempstead who design, make and distribute Home Textiles and Soft Toys.

We are looking for an enthusiastic and highly motivated individual to join our busy team at Deyongs Ltd. We design and make the brands Deyongs1846, The Lyndon Company, Lobster Creek and Cozy Time, selling to department stores and leading independents and to the online retailers, and have an increasing presence on the market place platforms. You will be based in our Hemel Hempstead head office and will be key to handling customer enquiries or issues and dealing with any returns.

Description

Customer Service Administrator, Hemel Hempstead:

• Process customer orders accurately and efficiently
• Handle customer enquiries via phone, email, and online channels
• Resolve issues promptly, ensuring customer satisfaction
• Liaise with internal teams to ensure smooth order fulfilment
• Maintain and update customer records in the CRM system
• Generate reports and assist with administrative tasks
• Support the customer service team with day-to-day operations
• Contribute to process improvements and team objectives
• Regularly liase with internal teams including quality, production and logistics

Profile

• Keen to work in a busy environment and learn
• Motivated individual with attention to detail and accuracy
• Previous experience in a customer service or administration role
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Proficient in using Microsoft Office and CRM systems
• Ability to work independently and as part of a team
• Problem-solving mindset with a focus on customer satisfaction
• High level of accuracy and time management skills
• Adaptable and able to thrive in a fast-paced environment