Customer Service Administrator - Pontoon : Job Details

Job Title:?Customer Service Administrator

Location:?Leeds city centre

Pay Rate:?£13.49p/hr

Hours: 35 hours per week - Monday - Friday - 8am-5pm

Hybrid Working: 2 days per week in the office after the first 6-12 weeks.

Contract Type:?Temporary - 6 months.

Start Date: 4th December

Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.

As a Customer Service Administrator, you will play a vital role in supporting customers manage stocks and shares investment, pension investments and savings accounts. To do this, you will be provided with a thorough training programme of 6 weeks, and ongoing support afterwards.

This role will be a mix of both inbound call handling, and administrative duties.

Your responsibilities will include:

• Taking inbound calls regarding stocks and shares transfers, ensuring that all information is recorded and processed quickly and efficiently
• Supporting customers with questions and queries regarding the process
• Processing transfers received through inbox and postal requests
• Ensuring requests are completed within the required timeframe

Key Skills:

To excel in this role, you should possess the following skills and experience:

• Experience working in customer services, managing a high volume of calls.
• Excellent communication skills, both written and verbal
• Able to handle complex information and work to a high level of detail.
• Proficiency in IT packages such as Excel, Outlook, and Word
• Strong problem-solving abilities and the ability to use own judgement
• Experience in banking, financial services, insurance or lending is highly desirable

Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.

Benefits:

• Sociable hours with flexibility
• Office located in City Centre with excellent transport links
• On site canteen
• Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
• First-class support and training for all colleagues
• Opportunity for growth within the company
• Well-being Support through dedicated Apps and Employee Assistance Programme
• Holiday allowance
• Weekly pay

Apply today to hear more about this opportunity. ?

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.