Customer Service Administrator - Frankly Recruitment : Job Details

A leading company in the beauty product sector, committed to delivering exceptional customer experiences and innovative solutions. As a Customer Service Administrator, you will play a vital role in maintaining a customer-centric approach and supporting the team.If you have a passion for customer service and possess the skills to excel in a fast-paced environment, we want to hear from you.

• £25,000 annum + £1k annual bonus
• 25 days annual leave + bank holidays (3.5 days reserved for xmas)
• Auto enrolment pension contributions
• Contributory private healthcare plan
• Staff Discount on company products
• 1 x Paid volunteer leave day per year
• Eye care – Contribution towards eye care
• Full time Mon-Fri 09:00-17:30 – no hybrid 

Responsibilities:- Support the sales team in various account-related processes, ensuring smooth operations and customer satisfaction.- Develop an excellent and authentic rapport with customers and suppliers, fostering strong relationships built on trust and mutual success.- Answer incoming calls on the main switchboard, providing prompt and professional assistance to callers.- Assist customers across marketing, sales, and training, addressing their inquiries and offering expert advice on our products and ranges.- Redirect calls to the appropriate departments or individuals as needed, ensuring efficient communication and resolution.Experience and Skills:- Previous experience in a customer service role, demonstrating your ability to deliver exceptional service and maintain professionalism.- Strong customer orientation and outstanding communication skills, enabling you to effectively interact with customers and colleagues.- Enthusiastic, high-energy, and motivated, with a passion for providing outstanding service in a dynamic environment.- Attention to detail and highly organised, ensuring accuracy in all tasks and maintaining efficient workflows.- Ability to work collaboratively in a small team, adapting to a fast-paced and dynamic work environment.- Excellent communication skills, allowing you to effectively engage with both external customers and internal stakeholders.