Customer Service Administrator - Reed : Job Details

Our client a dynamic nationwide management business, is seeking a positive, hard-working, and energetic individual to join their team as a full-time administrator.

You will be providing full administration support to the audit and enforcement team.

The Role:Manage customer accounts by adding and editing information.Address customer queries related to their accounts.Maintain and update site information and tariff details.Handle invoicing and credit transactions.

Audit:Enter income data into spreadsheets.Regularly check pay machine activity and identify any faults.Conduct occasional on-site audits at car parks.Resolve and report income discrepancies.Administer secure cash collections.Enforcement/Parking Charge Notices Process new PCNs and handle appeals.Assist colleagues and customers with PCN-related issues.Manage debt recovery inquiries.General Responsibilities:Handle customer emails efficiently.Skills and Abilities Required: To succeed in this role, you must:

Why You?

Demonstrate strong customer service abilities.Be proficient in using Microsoft products (Excel, Word, Outlook, Teams, etc.).Have good numeracy and data input skills.

What's in it for you?

Job Types: Full-time, PermanentSalary: £25,000.00-£26,000.00 per yearBenefits:

Additional leaveCompany pensionFree parkingLife insuranceOn-site parking 

Interested?

Please call Michelle Topley on or email your CV to . Alternatively apply online.