Customer Service Administrator - Randstad Delivery (GBS) : Job Details

Customer Service Administrator

Customer Service Administrator - Croydon - Leading Employer - Full time

Are you a customer focused professional seeking a new role with a leading employer?

Are you seeking employment with an employer of choice who can offer clear career progression and development?

Our leading professional services client based in Croydon are seeking a motivated and customer focused candidate to work within there accounting function as a Customer Service Advisor/Administrator. Working as part of a team in a highly successful department, you will play a key role in responding to customer queries via both email and telephone and resolving billing and general account queries

• Leading company with excellent benefits
• Full training provided
• Excellent working conditions and office environment
• Excellent progression and development within the business
• Agile / Hybrid working once fully trained
• Monday to Friday 9am to 5:30pm (can be flexible)
• £NEG up to £25.6k + extensive benefits + 33 days holiday + Birthday leave

Duties include:

• Respond to customer queries via phone and email relating to payments
• Investigations / issue resolution
• Update internal systems
• Data entry and systems updates
• Manage and prioritise high volumes of emails and calls
• Produce correspondence to customers where needed
• Process transactions relating to customer payments

Experience needed:

• Proven customer service experience (phone and email)
• Experience with supporting customers with bills, payment or similar
• Keen to learn new processes and develop new skills
• Organised, motivated and able to work well under pressure when needed
• Competent IT skills an able to learn new systems
• Local to the area or within reasonable commute
• Customer focused with excellent communication skills

For further details, please apply today

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.