Customer Service Administrator - BMC Recruitment Group : Job Details

BMC Recruitment Group are currently recruiting a Helpdesk Coordinator for their client in Darlington. Are you proactive and self-motivated with strong proven customer service and administration skills?In this newly created role, you’ll join their fab Helpdesk team who between them have over 30 years with the company. Working in a vibrant and friendly office. Progression is available within this team!You’ll be able to think fast on your feet and multitask, this is necessary be a success in this job.Key Benefits:

• Competitive salary £24,000-£26,000
• Full time
• Flexibility of some working from home after a successful probationary period
• Free onsite parking
• Flexible working hours
• Life Insurance
• Staff Health and well-being programme
• Recognition and reward scheme
• Refreshments, fresh fruit and healthy snacks provided free of charge
• Development Opportunities
• Annual pay reviews

Your Responsibilities include:

• Managing the shared inbox (Emails and WhatsApp)
• Data input, logging enquiries/faults/recommendations
• Problem solving in a timely manner
• Communicating with clients over the telephone and responding to new customer calls
• Interaction with internal and external colleagues from the wider business group
• Once trained you will be expected to cover out of office calls – one in 5 weeks on a rota with colleagues. You will be paid extra.

You will need:

• Proven experience in Customer Service, Account Management or a Helpdesk role
• Attention to detail and accuracy
• Understanding and knowledge of Microsoft Office including Excel, Email and Teams
• Confidence to speak to clients over the telephone on a one-to-one basis

  If you want to be part of a vibrant team in a friendly working environment then please call me, Andrea Conway on for a chat in confidence.