Customer Service Administrator - Tate Hitchin : Job Details

Customer Service Administrator

Location: Bedford - Office based ONLYHours: Monday to Friday, 9am - 5pmPay: £12.00 per hourDuration: Temporary - 4-8 weeks initially, with a likely extension

Are you a customer-focused individual with a passion for helping others? We are on the lookout for an enthusiastic Customer Service Advisor to join our prestigious client in Bedford. This is a fantastic opportunity to make a real difference by assisting customers with their queries and ensuring they receive an exceptional service.

What You'll Be Doing:

• Engaging with customers: Contact customers to gather information and schedule engineer visits.
• Updating systems: Keep records up to date with customer requests and details of the work needed.
• Managing data: Update Excel spreadsheets with important information.
• Rescheduling appointments: Rebook engineer visits when necessary.
• Providing support: Handle customer queries via email and phone.
• General administration: Assist with various administrative tasks.

What We're Looking For:

• Excellent communication skills: Strong written and verbal skills are a must.
• Computer proficiency: Confidence in using a computer is essential.
• Customer service experience: Previous experience in retail or a call centre is essential.
• Commitment and hard work: We need a dedicated and hardworking individual.
• Excel knowledge: Familiarity with Excel is a plus.

Why Join Us?

• Professional environment: Work in a professional office setting.
• Friendly team: Be part of a supportive and friendly team.
• Convenient amenities: Enjoy on-site parking and a subsidised canteen.

If this role sounds like the perfect fit for you, don't hesitate apply now and we will be in touch to discuss the next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.