Customer Service Administrator - Reed : Job Details

Customer Service Administrator

• Annual Salary: £24,000 plus discretionary 10% bonus
• Location: Between York/Selby on a bus route
• Job Type: Full-time

We are currently in an exciting period of growth and are seeking a Customer Service Administrator to join our client. This role involves supporting the Customer Services team in all aspects of office administration to help deliver first-class service. The ideal candidate will be experienced in a busy office environment, possess excellent communication skills, and have a strong desire for self-development.

Day-to-day of the role:

• Accurately and timely process orders.
• Manage inbound and outbound customer calls relating to orders and product queries.
• Perform data input and maintenance to ensure accuracy and efficiency.
• Proactively reach out to manage customer relationships and highlight any additional support needed to maximise customer retention.
• Follow standardised procedures and meet deadlines, including fully documenting all customer complaints and interactions in our CRM system to meet departmental SLAs.
• Liaise with 3rd party partners to ensure timely deliveries.
• Undertake other office duties as and when required.

Required Skills & Qualifications:

• Proven background in Customer Services, ideally within a similar industry.
• Strong interpersonal communication skills, both oral and written.
• Experience in complaint handling.
• Proficient in IT/Office software
• Excellent attention to detail and accuracy.
• Flexibility to meet business needs.
• Self-motivated individual who can work well in a team and adapt to a rapidly changing environment.

Benefits:

• Annual 10% discretionary bonus (based on company and personal targets).
• Pension scheme.
• Private healthcare.
• Free onsite parking.
• 25 days annual leave.