Customer Service Administrator - Adecco : Job Details

Job Title: Customer Service Administrator

Location: WarringtonJob Type: Full-TimeSalary: £12.80ph

Role Overview:

We are seeking a motivated and detail-oriented Customer Service Administrator to join our vibrant team. This role is pivotal in ensuring our customers receive the highest level of service and support. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing information about our products and services. Your exceptional communication skills and commitment to service excellence will play a crucial role in fostering strong relationships with our clients and enhancing their overall experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a friendly and professional demeanour.
• Assist customers with product-related questions, order status, and account inquiries.
• Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate departments when necessary.
• Maintain accurate customer records in our database, ensuring all interactions are logged and up to date.
• Collaborate with team members to improve service delivery processes and enhance customer satisfaction.
• Provide feedback on common customer issues to help identify trends and improve our products and services.
• Participate in training and development opportunities to enhance product knowledge and customer service skills.
• Support administrative tasks related to customer service operations, including data entry and reporting.

Qualifications:

• Previous experience in a customer service role, preferably within the health and well-being industry.
• Strong interpersonal and communication skills, with a knack for problem-solving.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.
• A genuine passion for helping others and promoting health and well-being.

What We Offer:

• Competitive salary and benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values diversity.
• Regular team-building activities and wellness programmes.
• The chance to make a meaningful impact in the lives of our clients.

How to Apply:

If you're excited about the opportunity to join our team, please submit your resume to the advert above and one of our consultants will be in contact if your CV is shortlisted.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.