Customer Service Administrator - Gem Partnership Ltd : Job Details

Our client, based in Newton Aycliffe, is looking to appoint a Customer Service Administrator to their team on a temporary basis from now until October 2025.

Reporting to the Customer Service Supervisor, the successful applicant will support the team with order processing, back stock and queries etc.

You will have worked in an office environment or call centre environment previously and be accurate in data entry, have strong administration and customer service skills and be comfortable working as part of a team.

Typical duties will include:

• Handling inbound calls and emails
• Responding to a variety of queries including general information, warranty updates, pre-sale information, product information, spare parts enquiries and problems with products etc
• Occasional outbound calls may be required to follow up on queries from the website or other departments.

This is a full-time, office-based role with working hours as follows:

Monday to Thursday: 8:30am-4:45pm

Friday: 8.30am-4pm

£12 per hour for a 37 hour working week. Free parking available.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.

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• Day shift
• Monday to Friday
• No weekends

Work Location: In person