Customer Service Administrator - Reed : Job Details

Are you ready to take on a new challenge and make a real impact? We are excited to announce an opportunity for a Customer Service Administrator to join our key client in Huddersfield on a temporary basis, with the potential to become permanent for the right candidate. Immediate start available!

Why You Should Apply:

• Flexible Shifts: Enjoy a balanced work-life schedule with 4 days on, 4 days off. Shifts are from 05:30 – 16:30 for 2 days, followed by 10:00 – 21:00 for the next 2 days.
• Competitive Pay: Earn a competitive hourly rate of £13, plus exclusive Reed benefits.
• On-Site Parking: Convenient on-site car parking available.

Your Role:

As a Customer Service Administrator, you will be the vital link between our customers and the company, ensuring seamless communication and accurate information regarding orders both pre- and post-delivery.

Key Responsibilities:

• Order Management: Accurately input and upload manually placed orders into the planning system.
• Customer Coordination: Negotiate and arrange suitable delivery dates and times.
• Issue Resolution: Address safety-critical defects promptly and manage customer queries and complaints efficiently.
• System Updates: Keep the planning system updated with all necessary details for accurate site planning.
• Data Management: Log KPI information, collate data on additional costs, and support various administrative tasks to ensure smooth shift operations.

What We’re Looking For:

• Customer Service Experience: Proven experience in a customer service role - essential
• Team Player: Ability to thrive in a busy team environment and pick up tasks quickly.
• Organisational Skills: Strong organisational and communication skills to manage time effectively and meet deadlines.
• Professional Attitude: A helpful and professional approach towards customers, colleagues, and the public.

Ready to Make an Impact?

If you are enthusiastic, ready to hit the ground running, and eager to contribute to a dynamic team, we want to hear from you! Apply today and take the first step towards an exciting new career.