Customer Service Administrator - Up to £26K Bonus - Office Angels : Job Details

Exciting Opportunity: Customer Service Administrator - Southwick!

Join a fast-growing and highly regarded manufacturing company as a Customer Service Administrator Located in the outskirts of Southwick with free onsite parking, this permanent, full-time role offers a competitive salary of £25,000 - £26,000 per year plus a monthly target-based bonus. If you're passionate about delivering outstanding customer service and want to be part of a dynamic and supportive team, this could be the perfect opportunity for you!

Role Overview:

As a Customer Service Administrator, you'll play a vital role in ensuring smooth and exceptional service delivery. You will handle customer queries, manage schedules, and support the team in a variety of tasks to ensure a seamless customer journey.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat
• Manage schedules and diaries for assigned areas
• Handle quotes, pricing queries, and convert opportunities as per company policies
• Assist colleagues during peak periods to maintain high service levels
• Ensure accuracy in handling information, especially related to prices and documentation

About You:

• Previous experience in a customer-focused office environment
• Excellent communication skills, both verbal and written
• Strong attention to detail, particularly when it comes to numerical and grammatical accuracy
• Flexible and adaptable, able to thrive in a fast-paced environment

Benefits:

• Competitive salary: £25,000 - £26,000 plus monthly target-based team bonus
• 31 days of annual leave (including bank holidays)
• Pension scheme
• Full training and progression opportunities (this vacancy is due to an internal promotion!)
• One Saturday shift per month (10am - 4pm)
• Overtime available

Why Join?

Our client, a leader in the manufacturing sector, works with prestigious brands across the UK and is known for their exceptional customer service. You'll be joining a team that values professionalism, collaboration, and a family-like atmosphere. This is an exciting time to join a company that is growing and committed to supporting the development of its employees.

How to Apply:

To apply, please submit your CV today. We look forward to hearing from you!

Note: Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.