Customer Service Advisor - Call Centre - Thrive homes : Job Details

Customer Service Advisor - Call Centre

Hemel Hempstead, Hertfordshire (Hybrid/Smart Working)

Salary £28,923Per Annum Plus Benefits

Permanent, Full Time

37 hours per week (Monday - Friday, Flexibility Negotiable)

Are you passionate about delivering exceptional customer service and making a positive impact?

Join Thrive Homes as a Customer Service Advisor and play a pivotal role in providing comprehensive support and guidance to our valued customers.

Utilise various communication channels to ensure that our customers receive the assistance they need.

If you're ready to make a difference and be a customer champion, we want to hear from you!

Other Responsibilities:

• Effectively managing customer expectations in alignment with Thrive's service standards and policies.

• Consistently achieving individual and team performance targets, including turnaround times and issue resolution.

• Proactively diagnosing repair requests and efficiently scheduling work for repairs and home visits. Strategically scheduling resources and capacity to ensure efficient service delivery and meet established targets.

• Confidently providing expert guidance to both internal and external customers on housing and property-related inquiries.

• Taking charge of escalating ongoing issues, health and safety concerns, and compliance to keep the relevant business functions informed.

• Demonstrating strong collaboration and support across teams, Relationship and Property Services, and the wider business to effectively address and resolve issues.

• Willingness to take on and excel at any additional duties or projects as required by your line manager or senior manager.

Requirements:

• Having tangible experience in applying customer service or business administration qualifications is important for this role.

• It is essential to have similar experience within a customer service or repairs role. Additionally, a background in housing would be beneficial.

• Excellent communication and active listening skills are essential for effectively engaging with customers.

• Strong problem-solving abilities, including the capacity to analyse complex issues and provide innovative solutions, are a must.

• A positive, empathetic attitude and the ability to adeptly handle a diverse range of customer interactions while maintaining a high level of professionalism are vital for success in this position

Join us in making a difference for our customers! Apply today to be a part of our team.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Benefits:

Thrive’s Top 10!

• Annual Leave - 25 days per year increasing by length of service (up to 30 days).

• Buy or sell annual leave

• Generous family friendly provision

• Pension - Thrive Homes will pay double your contribution (up to 10%).

• Discretionary Bonus

• Life assurance - a payment of 3x your salary

• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.

• Virtual GP Service (available 24/7)

• Wellbeing reward scheme (earn vouchers through a health app)

• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: Friday 11th October 2024

Interview date(s): 11th & 15th October 2024

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us