Customer Service Advisor : Call Centre - Workshop Recruitment : Job Details

Our client is a fast-growing business, looking to expand their existing team. With opportunities for personal development and job satisfaction; where you are treated as an individual and will be both noticed and rewarded for hard work. You will enjoy working as part of a friendly team, be confident speaking to customers over the phone and able to manage multiple tasks effectively.

Main Duties

• Inbound/outbound customer service calls
• Handling general enquiries, returns and complaints
• Corresponding with customers over the phone via telephone and emails
• Identify a customer needs and deal with them in a timely manner in accordance with our Service level agreement
• Dealing with after sale queries and issues
• Managing all admin from beginning to end relating to the customer communication
• Data entry into the in-house system

Knowledge and Skills

• Call centre or non-customer-facing customer service experience essential
• An excellent telephone manner and clear communication skills, must be both written and verbal.
• Ability to achieve the best outcome for the customer when faced with obstacles
• Able to work in a fast-paced contact centre environment
• Team player, organised and strong attention to detail.

Salary and Benefits

• £22.5K
• 9.00am – 5.00pm – 37.5 hours
• On Site Parking
• Company Pension
• Free refreshments
• 20 days holiday plus bank holidays
• Supportive management and colleagues
• Excellent working environment