Customer Service Advisor - German Speaking - Advancing People : Job Details

Advancing People Multilingual - Recruitment Specialists are now recruiting for several German Speaking Customer Service Advisors / Support Advisors for their client based in Luton, Bedfordshire who are a marketing leading digital holiday operator.

As a German Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Handle inbound calls & emails from German speaking customers
• Provide exceptional service to customers calling in, both from your market-specific language and from the UK.
• Solve queries quickly and effectively, ensuring customers' needs are met in the very first interaction.
• Handle complaints and issues that arise both during holidays and after customers have returned, working closely with both customers and destination partners.
• Supporting Duty Managers during incidents and emergencies, providing welfare calls in the language spoken by European customers.

Person Specification:

• Fluent in German
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time permanent position offering an annual salary of £36,000 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.