Customer Service Advisor - German Speaking - Advancing People : Job Details

Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Birmingham, West Midlands.

As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

Main Responsibilities

• Accurately & professionally manage inbound calls
• Deal with web enquiries in a prompt manor
• Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
• General administrative duties.
• Taking receipt of returned product and managing the product through to investigation and closure of the issue.
• To carry out translations as required.

Person Specification

• Fluent in German
• Previous experience working in a customer service environment is desirable
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
• Ability to learn new systems and processes
• Good computer skills
• Positive "can do" attitude

This is a full-time Permanent position offering an annual salary of £28,000 + attractive company benefits!

This role offers flexibility to work from home / Work Remotely 2 day a week.

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.