Customer Service Advisor - Inbound - Meriden Media : Job Details

Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications.We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 09:00-20:00 Shift Range - 8hr Shift)1 in every 2 - Saturday 09:00-17:30Job Role:Your key responsibilities, which are not exhaustive and not limited to include:

• Managing inbound calls to the business from clients / customers’ requests.
• Working towards and aiming to exceed sales expectations.
• Helping the customer understand the different handsets, deals and network providers on offer.
• Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
• Building relationships with customers to ensure converting a one-time customer into a customer for life.
• Deliver a consistent call flow, giving the customer the confidence in the information provided.
• Maximise up selling opportunities whilst ensuring the customer has an informed choice.
• Uncapped Commission Structure

Key Skills:

• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Remain positive and enthusiastic during every customer contact
• Experience of working towards targets.
• An interest in technology.
• Consistently provide a high level of service.
• IT skills.

This role is subject to a Clean DBS it is imperative that each applicant provides support to the process.Full Training is given.If this is the job for you, please submit your CV!