Job Location : Redhill, UK
Job Title: Customer Service Advisor
Salary: £23,400 -£24,500 dependent upon experience
Location: Redhill
Are you ready to dive into a dynamic role where every day brings new challenges and opportunities? As a part of an ongoing project SES Water is seeking passionate and customer-focused team members to join our team as a Customer Services Advisor, with our next intake starting 4th November. Register now using the link and we will contact you in September when we start recruiting.
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
Our Offer
SES Water value our employee’s wellbeing and have created a package to care for both your financial needs and personal wellbeing.
The Role
As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team supervisor and Manager, your mission includes:
Your typical day-to-day activity will involve:
No supervisory responsibilities, but expect a vibrant, office-based contact-centre environment where your enthusiasm and creativity will thrive within our operational opening hours.
Skills and Competencies Required-Ability to write clear and concise English - Good listening, written, and verbal communication skills - Team player - Ability to work flexibly - Strong prioritization skills and ability to manage own workload - Ability to make effective choices within established procedures - Proven ability to identify and promote ways of improving customer service delivery - Quick and accurate keyboard skills - Ability to work under pressure and cope with high contact volumes.
Personal Qualities Required- Self-motivated - A assured and mature outlook, together with an awareness of the need for tact and patience - Attention to detail and accuracy - Ability to remain calm and work effectively under pressure - Prepared to learn new skills - Tenacious and accountable- Passion for succession and mentoring others.
Other- E-literate and proficient in using a PC and associated networks and systems; including Microsoft Word, Excel, and Outlook.
If you're a self-motivated dynamo ready to make waves in the world of customer service, apply using the link below with your CV and a cover letter showcasing how you'll bring your energy to SES Water. We’re not necessarily looking for the finished article, if you’re ambitious and willing to learn we’d love you to join us on our journey to make a positive impact on the lives of those we serve and the environment we cherish. Together, we are shaping a sustainable future, one drop at a time.
We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future. Please let us know if you need any support during the application process.
Salary : 23500 - 24500
Apply Now!