Customer Service Advisor - Novax Recruitment : Job Details

Customer Service AgentIslington£20 per hourFull Time ContractNovax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours.The job:

• To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence
• To deal with all customer interactions in a polite, friendly and efficient manner
• To maintain records and produce statistics where necessary
• To link correspondence with existing files and to register applications
• General administrative tasks, completing application forms, data migration and typing, managing inboxes

The candidate:

• Previous experience in a similar role within a local authority is essential
• Experience of using IT & telephony systems and administrative procedures in a customer focused organisation
• Ability to communicate appropriately and effectively with clarity both orally and in writing
• Ability to work unsupervised and on own initiative with accuracy and attention to detail
• Ability to set and maintain high personal standards of performance and conduct

How to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;