Customer Service Advisor - Reed : Job Details

Are you a dynamic and motivated individual looking for a fast-paced role within a great team?

Do you have a passion for going the extra mile for your customer?

This could be the role for you!

Reed is recruiting for a Customer Service Advisor in Yatton, Somerset, on a full time, permanent basis.

This is a great location for anyone based between Weston super-mare and Bristol, looking to cut down on their commute to work.

Roles and Responsibilities:

First point of contact for high spending customersFulfilling Customers’ needsProgressing Orders to ensure On-Time Delivery 

Main Duties:

Deal with all enquiries via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.Proactively solve problems and make decisions with the best interest of the company in mindChecking and completing daily reports.Logging, investigating and progressing of customer complaints with a view to preventing re-occurrenceRaise any credit notes to be issuedAdvising customers of the benefits of placing their own orders and working with them to offer any applicable training requiredActively involved in presenting a positive view of the company, working closely with the Area Sales ManagerUse of a range of software including email, spread sheets and databasesSupporting and Implementing new ideas and processesProvide regular feedback to line managers

Working Hours:

Monday, Tuesday, Thursday - 8.30am - 5.00pmWednesday - 8.00am - 5.00pmFriday - 8.30am - 4.00pm