Customer Service Advisor - Acacium Group : Job Details

Customer Service Advisor

Scottish Nursing Guild (part of Acacium Group)

Dublin City Centre, hybrid remote (after training)

Permanent, Full Time

40 hours per week, Monday – Sunday, opening hours between 7am and 10pm

Salary: €30,000 + uplift for unsociable hours + Monthly bonus scheme to boost salary!

Unlock your potential

Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number? If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!

Part of Acacium Group, Scottish Nursing Guild have over 35 years’ experience in dealing with last-minute requirements bringing exceptional nurses to HSE and private healthcare organisations. Our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

We currently have an opportunity for a new Customer Service Advisor to join our helpful and friendly team in Dublin. Working as part of the operations function, you will act as a liaison between our HSE and private hospital clients and our workers, by coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst assisting the growth of our client and nurse database.

Everyday you will…

• Answer telephone calls and emails from clients and input new shift information onto our bespoke software
• Make outbound called to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy
• Take inbound/ make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements
• Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationship to assist business growth

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Opportunities to enhance your experience and skillset within a global organisation made up of over 20 different brands all designed to make a difference to people's lives
• Endless Learning & Development opportunities including fully funded qualifications
• Pension scheme matched up to 5%
• Cycle to work scheme
• 2 paid charity days a year
• Discounted gym memberships
• Rewards portal offering discounts on shops, restaurants, bars and cinemas
• Annual company holiday for top performers
• Free flu vaccinations
• Health Assessments
• Regular events & incentives

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have...

• Previous telephony experience
• Exceptional customer service skills
• Excellent communication skills
• The ability to be proactive, to multitask, and prioritise your workload

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.