Customer Service Advisor - Pertemps Scotland : Job Details

Role: Customer Service AdvisorLocation: Perth (Hybrid after initial training)ContractLength: 3 months, with the potential for extensionPay Rate: £13.14 per hour (£23,900 per annum)Hours: Minimum 35 hours per weekParking: Free parking available! Shift Pattern: Flexible to work 5 days over 7, Monday - Friday between 8:00am - 8:00pm, and weekends between 8:00am - 6:00pm on a rotational basis. Includes 1 full weekend shift every 7 weeks, 10 late shifts (12:00pm - 8:00pm), and 10 early shifts (8:00am - 4:00pm) over a 14-week period.Successful candidates will need to pass both a disclosure and credit check.Key Responsibilities:

• Handle inbound calls, directing customers to the correct department to enhance their experience and reduce call transfers.
• Manage a high volume of calls, averaging 100 calls per day, with each call lasting around 2 minutes.
• Use a scripted set of questions to assess customer needs and route them accordingly.
• Update systems with call details for demand analysis and tracking.

Key Skills and Requirements:

• Previous customer service experience.
• Strong customer focus with an empathetic approach.
• Proficient in PC use with excellent data entry skills.
• Excellent written and verbal communication skills.
• Flexible attitude towards working practices.
• A strong team player.

Join our client’s team and help provide outstanding customer service!